Privacy Policy

Last updated: February 18, 2026

1. Introduction

Crown & Carat ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, postal address
• Transaction Information: Details about purchases and payments
• Communication Data: Records of correspondence with us
• Technical Data: IP address, browser type, device information, and website usage data

3. How We Use Your Information

We use your information for the following purposes:

• Processing and fulfilling your orders
• Communicating with you about products, services, and virtual viewing appointments
• Improving our website and services
• Complying with legal obligations
• Preventing fraud and enhancing security

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

5. Your Rights Under UK GDPR

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

7. Third-Party Services

We may use third-party service providers to help us operate our business. These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your information.

8. International Data Transfers

Your information may be transferred to and maintained on servers located outside of the UK. We ensure appropriate safeguards are in place for such transfers.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: enquiries@crowncarat.co.uk
Address: Ramsgate, Kent, United Kingdom

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated "Last updated" date.