At Crown & Carat, we specialise in premium pre-owned jewellery, offering verified 9ct, 14ct, and 18ct gold pieces and exquisite gemstone rings. Every purchase is handled with the utmost care and transparency to ensure your complete satisfaction.
Crown & Carat is your trusted destination for authentic pre-owned jewellery. We offer a carefully curated selection of second-hand treasures, specialising in verified 9ct, 14ct, and 18ct gold pieces, diamond rings, and precious gemstone jewellery.
Each piece in our collection has been thoroughly inspected, authenticated, and meticulously photographed to ensure you receive exactly what you see. We believe in complete transparency and customer protection throughout your purchasing journey.
We exclusively use Royal Mail Special Delivery Guaranteed by 1pm for all orders to ensure the fastest and most secure service.
Every item is recorded during the entire packing process for your security
Professional jewellery packaging with tamper-evident seals
You'll receive your tracking number via email immediately after dispatch
For your protection and ours, we video record the entire packing process of every order. This footage is securely stored and can be provided if any delivery issues arise.
Shipping Fee: A flat rate of £10 applies to all orders, regardless of value or destination within the UK.
Not sure about a piece? Book a complimentary live video consultation with our team!
Your satisfaction is important to us. Under UK Consumer Contracts Regulations, you have 14 days from receipt to return any item for a full refund.
Important Note: While our jewellery is pre-owned and may show signs of previous wear (as documented in our listing photos), you cannot add any new wear or damage during your 14-day evaluation period. The item must be returned exactly as you received it.
We'll provide return instructions and a return authorisation number
Use Special Delivery (we recommend insuring high-value items). Return shipping costs are your responsibility
Full refund issued within 14 days of receiving the returned item
Important: Items returned without prior authorisation or showing additional wear/damage beyond the original condition will not be accepted. Please contact us before returning anything.
While extremely rare thanks to our secure packaging, if your item arrives damaged, we have a strict verification process to resolve the issue quickly.
Contact us within 24 hours of delivery via email
Send clear photos showing: unopened package, damaged outer packaging, item damage, all packaging materials
Schedule a live video call where you show us the damage in real-time (prevents fraudulent claims)
Once verified, we'll arrange immediate replacement or full refund including shipping
This two-step process (photos + live video) protects both parties:
Note: Claims reported after 24 hours or without completing the video verification process cannot be processed, as this is required by our insurance policy.
Every gold item is hallmarked and verified. If any piece sold as 9ct, 14ct, or 18ct gold is found to be counterfeit by an independent assay office, we will provide:
Ring sizes are measured using professional jeweller tools and stated accurately in each listing. If you're unsure about sizing:
All payments are processed through secure, encrypted payment gateways. We never store your card details. You're protected by:
Currently, we only ship within the United Kingdom (England, Scotland, Wales, Northern Ireland).
International shipping may be considered for high-value items on a case-by-case basis. Please contact us at enquiries@crowncarat.co.uk to discuss options.
Please note: International buyers are responsible for all customs duties, taxes, and import fees in their country.
Our customer service team is here to help you Monday-Friday, 10am-4pm
Contact Us